We have finally received our promised delivery of gas from Calor and apologise for the inconvenience caused.
What happened?
Our gas ran out on Sunday morning with no alert from Calor. This meant that the clubhouse, the clubhouse accommodation and the kitchen had no gas. Disaster. Calor were impossible to get through to but finally after hours and hours of chasing and escalation, we took delivery at circa 9am this Thursday morning.
How it should work?
We have a fully outsourced solution for our gas supply with Calor which, up until recently, has been working extremely well. A tank sensor alerts Calor that we need a new delivery, they deliver, we pay them by DD - it is as simple as that.
What has gone wrong? A perfect storm.
Supply issues due to the war
Delivery driver shortages
Recent delivery backlogs from the recent weather
A central office re-organisation which the driver claims is having serious teething issues
Call centre in melt down and our account manager on holiday
What are we doing about it?
Escalation contact established
Principles of delayed supply communication agreed
Conducting a gas supplier review
Reducing our reliance on gas
Introducing further electric contingency options to protect us better in the future
I hope that this helps clarify the situation regarding the recent gas supply issues, we will keep you posted on progress and once again apologise for the inconvenience caused.
