Dear Members,
As you know, we pride ourselves on being a member-centric club and truly value your feedback—whether it’s positive reinforcement or constructive suggestions for improvement.
The Customer Service Book, located in the clubhouse, has proven to be a valuable tool for highlighting both immediate concerns and longer-term opportunities. It helps us respond quickly and thoughtfully to the things that matter most to you.
To ensure consistency and clarity, we kindly ask that any issues be recorded directly in the book. Please write your message in the manner you would appreciate receiving it yourself. If further explanation is needed, feel free to speak with a member of the clubhouse team—they’ll be happy to add notes to your entry to ensure your point is clearly understood.
There’s no need to record the same issue more than once. If a matter has already been raised and is in progress, we’ll let you know.
We’re also introducing a “You Said, We Did” update to keep you informed about the progress we’ve made on key issues raised by members. Your voice helps shape the club, and we’re committed to keeping you in the loop.
Thank you so much