As a clubhouse team we have reviewed how to improve the customer service we provide to members and guests - front of house and back office.
The first of these changes is in member administration.
Sarah began this process with the delegated authority to Luke of membership administration - great for his personal development - and allowing Sarah to step back and review how to best manage these aspects moving forward.
With Luke moving on we have separated these back office functions to a new back office member administration function - freeing up the front of house team to focus on service.
Sarah's new back office resource will specialise on improving the back office administration.
What it means for members:
You will receive renewals from Lisa, memberships.prgc@gmail.com
Any new membership enquiries and administration will be managed by this new membership function
Any queries about handicaps or HowDidIDo, please email to memberships.prgc@gmail.com. Lisa will triage and move handicap committee enquiries to the handicap committee and manage all other enquiries herself or through England Golf/ HowDidIDo.
What it means for Sarah and her team
More specialised resources, with the time to work with Sarah on finding improvements to better serve our members and guests
Any questions - please speak to Sarah - as with all new processes their will be learnings and opportunities for feedback.
Thank you